The meal delivery service HelloFresh has issued an apology after a customer claims one of their meal deliveries contained a plastic bottle filled with urine.
“Hey @HelloFreshUK, I’ll keep it simple: why have I received someone’s bottled up piss as part of my order?” Oliver McManus tweeted on Sunday, along with the said bottle.
Although responders to the tweet suggested it might have been apple juice in the bottle, McManus replied, "I'll send it to you and you can have a whiff in case you're sceptical."
The incident reportedly happened in the UK.
"The last thing I would want is for anyone to get sacked or in trouble as a result of this incident. It is unfortunate that it happened but I’m sure it raises some wider questions about working conditions in the UK," he told The Independent in a follow-up.
HelloFresh did reach out to McManus on Twitter, saying they “truly lack the words to describe how sorry we are because of this."
In a longer statement released to the media, HelloFresh says:
"Given the wholly unacceptable nature, we are urgently investigating, along with our delivery company, how an open box with this bottle in it was delivered. We have apologized directly to Mr. McManus and offered an appropriate good will gesture. We are working hard to do everything we can to ensure that this cannot happen again."